Pre-Qualification Test for Logistics
Question 1: Choose the correct sentence structure.
Section 1: English Grammar & Language Skills (5 Questions)
The shipment was delayed due to bad weather conditions.
Due to bad weather conditions, delayed was the shipment.
The shipment due bad weather conditions delayed was.
Shipment delayed weather conditions bad due.
Question 2: Choose the correct spelling.
Section 1: English Grammar & Language Skills (5 Questions)
Reciept
Receept
Receipt
Recepte
Question 3: Choose the correct preposition.
The driver arrived __ the warehouse on time.
Section 1: English Grammar & Language Skills (5 Questions)
in
at
on
into
Question 4: Choose the correct verb tense.
By next week, we __ the logistics report
Section 1: English Grammar & Language Skills (5 Questions)
will have completed
have completed
complete
completing
Question 5: Identify the correct use of their, there, or they're in the sentence:
___ delivering the shipment to the client this afternoon.
Section 1: English Grammar & Language Skills (5 Questions)
Their
There
They`re
Them
Question 6: A customer calls and says their shipment is late, but after checking your tracking system, you see that it was delivered on time. How do you handle this?
Section 2: Critical Thinking & Logical Reasoning (6 Questions)
Politely inform them of the delivery and provide proof of completion.
Apologize and issue a refund to avoid conflict.
Ignore the complaint since you know it’s not your fault.
Blame the driver and promise a discount on the next shipment.
Question 7: Your team needs to conduct a performance review for employees every quarter. How often should these reviews take place?
Section 2: Critical Thinking & Logical Reasoning (6 Questions)
Weekly (once per week)
Biweekly (once per two weeks)
Monthly (once per month)
Quarterly (once per three months)
Question 8: Your driver is stuck in traffic and will be late for the next pickup. What should you do first?
Section 2: Critical Thinking & Logical Reasoning (6 Questions)
Call the customer and let them know about the delay.
Ask the driver to check for a faster route and update you.
Ignore it and hope the customer doesn’t find out.
Tell the driver to drive faster to catch up.
Question 9: A client emails you with a very long and confusing request. What’s the best response?
Section 2: Critical Thinking & Logical Reasoning (6 Questions)
Reply immediately with a general price quote.
Ask them to simplify their request and send it again.
Call or email them asking for clarification and offering a structured response.
Ignore it because it will take too much time to answer.
Question 10:
Parts : Strap :: Wolf : ?
Section 2: Critical Thinking & Logical Reasoning (6 Questions)
Flow
Animal
Wood
Fox
Question 11:
Safe : Secure :: Protect : ?
Section 2: Critical Thinking & Logical Reasoning (6 Questions)
Lock
Guard
Sure
Conserve
Question 12: A customer calls saying that they were overcharged on their last invoice. After checking the records, you confirm that the charge is correct, but the customer insists they should not have to pay the full amount.
What is the best way to respond?
Section 3: Customer Dispute Resolution (1 Question)
Calmly explain the invoice breakdown, clarify any confusion, and offer a payment plan if necessary.
Ignore the complaint and insist that they must pay in full without discussion.
Offer to adjust the invoice and give them a discount, even though the charge was correct.
Suggest a structured review of the agreement and go over the contract details with the client to resolve the issue professionally.
Question 13: Decision-Making Under Pressure
'I can make quick and effective decisions even in high-pressure situations.'
Section 4: Likert Scale Questions for Logistics & Sales Professionals (2 Questions)
Instruction:
Please indicate how much you agree or disagree with the following statements.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Question 14: Customer Handling
'I remain calm and professional when dealing with difficult or frustrated customers.'
Section 4: Likert Scale Questions for Logistics & Sales Professionals (2 Questions)
Instruction:
Please indicate how much you agree or disagree with the following statements.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Question 15:
Why do you want to work in USA trucking logistics? What interests you the most about this job?
Section 5: Open-Ended Questions (1 Question)
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